Frequently Asked Questions

Start with what matters most to you: the concern you want support with, the state you live in, language, and scheduling. Our Find My Therapist tool walks you through a few short questions and suggests a clinician who fits. You can also read each clinician’s profile on our team page. There is no single right answer, and our staff can help you decide.

Your request goes securely to our team. We review it, confirm details like your location and availability, and reach out to schedule a free consultation or a first appointment. Final clinician placement is always confirmed by Thrive staff.

Yes. You can request a specific clinician through Find My Therapist or our request form. We will do our best to honor your preference based on availability and fit.

If your first choice is not available, we will let you know and suggest other clinicians who may be a good fit for what you are looking for. You are never locked in to a single choice.

Our clinicians who are accepting new clients are shown on the homepage and the team page, each with a current availability label. Availability can change, so the site reflects the latest status.

It depends on the clinician’s availability and your schedule. After we review your request, we will share the soonest available options. If getting started quickly matters most to you, let us know and we will factor that in.

Yes. We offer a free 15-minute consultation so you can see whether a clinician feels like a good fit before committing to a first session.

Yes, we are in-network with several plans and also offer self-pay and out-of-network options. Coverage can vary by clinician and by your specific plan, so we confirm your benefits before your first appointment. See our payment options page for details.

Not necessarily. Insurance participation can vary by clinician. When you request care, we check the specific clinician’s panel participation against your plan rather than assuming every plan is accepted by everyone.

Your cost depends on whether you use insurance, your specific plan and benefits, and the service. We will review expected costs with you before your first appointment so there are no surprises. See payment options.

Yes. Daisy and Nayely provide bilingual Spanish and English care. Learn more on our Spanish-speaking and culturally responsive therapy FAQ.

Yes. Nayely works with children, adolescents, and young adults, and Daisy works with adolescents and adults (ages 12 and up). See our child and adolescent therapy FAQ.

Yes. Several of our clinicians work with young adults. Nayely specializes in children, adolescents, and young adults, and Daisy works with young adults and adults.

We are building our couples and family services. When a clinician who provides these services is available, they will be listed on the couples and family therapy FAQ and matched through Find My Therapist. Not every clinician offers couples work.

Family therapy is part of the services we are growing. Only clinicians approved to provide family therapy are matched for it. See the couples and family therapy FAQ for how this works.

Yes. We offer ADHD assessment, autism assessment, and diagnostic clarification for ages 12 and up. Learn more on the assessment FAQ and assessment services pages.

Yes. The website request form is built on a HIPAA secure platform, and your request is sent through the same secure workflow that feeds our practice’s records. Please avoid including sensitive medical details in free-text fields; we will gather what we need securely once we connect.

Yes. Fit matters, and it is completely okay to change clinicians. Let us know and we will help you find someone who feels like a better match.

Our services are not for emergencies and are not monitored 24/7. If you are in crisis, call or text 988 (Suicide and Crisis Lifeline), or call 911 or go to your nearest emergency room.